Miwa Websites (個人事業主), with registered office in 158 Daimonjicho, Heights Sunflower apt. 301, Sakyo Ward, Kyoto, 606-8382 Japan, is the owner of the site www.artjapanese.com.
1. Acceptance of terms of sale
1.1 – The contract between the holder of www.artjapanese.com site (hereinafter “ArtJapanese.com”) and the Customer shall be concluded with the acceptance, even partial, by ArtJapanese.com. This acceptance is automatic, unless otherwise communicated to the client. Placing an order in the manner provided, the Customer claims to have read all information provided to him during the purchase procedure and accept the general and payment conditions transcribed below.
1.2 – If the Customer is a consumer (ie a person who buys goods for purposes not related to his profession), once the online purchase procedure, will print or save an electronic copy and keep these general sales conditions.
1.3 – It excludes any right of the Customer to damages or compensation, and any contract or tort liability for direct or indirect damages to persons and / or property, caused by the rejection, even partial, of an order.
2. How to buy
2.1 – The Customer can only purchase products in the electronic catalog of the site www.artjapanese.com when placing the order, as described in the related information sheets. It is understood that the picture accompanying the description of a product can not be fully representative of its features but differ in color, size, and accessories shown in the figure. All support information for purchase are intended as mere material for general information, not due to real characteristics of a single product. The prices are inclusive of VAT and all other taxes.
2.2 – The correct order is confirmed by ArtJapanese.com by an e-mail, sent to the email address supplied by the Customer. The message will include all data entered by the Customer who agrees to verify the correctness and to communicate any corrections.
2.3 – In the case of non-acceptance, ArtJapanese.com guarantees communication to the Customer by e-mail or phone within three days of receipt of the email summary. ArtJapanese.com accepts orders for products in the existing quantity in stock therefore limits the acceptance of the offer is subject to stock availability of the products. ArtJapanese.com agrees to promptly notify the Customer of any unforeseen breakdown in stocks due to excess demand or other causes.
3. Payment methods
3.1 – The Customer will pay in full the price of the products ordered, when forwarding the order. It is understood that, in the event of non-acceptance, ArtJapanese.com will promptly refund to Customer the amounts already may have been paid. As part of the forwarding process of the order, may be proposed by ArtJapanese.com different payment methods, such as, for example, payment by credit card, payment via protected system “PayPal”, payment with a prepaid card and the payment by bank transfer. The Customer will be required to indicate the mode of payment, including those proposed by ArtJapanese.com, which intends to use.
4. Delivery method and charges
4.1 – ArtJapanese.com delivers the products by mail, courier and / or confidence carriers within 30 days of conclusion of the contract.
4.2 – For the issuance of the invoice, ArtJapanese.com will use the information provided by the Customer. After the issuance of the invoice will not be possible to carry out variations of the same.
4.3 – The delivery charges, if any, are charged to the Customer and are clearly in the execution of the order. Nothing is more due by the Customer compared to the total of order.
4.4 – No responsibility can be attributed to ArtJapanese.com in case of delay in the order or in the delivery of the order.
4.5 – The delivery of the ordered means at street level. Upon delivery of the goods by the courier, the Customer is required to check: that the number of boxes is the same as indicated in the invoice; that the packaging is intact, not damaged or wet or otherwise altered, including the sealing materials (adhesive tape or strapping). Any damage to the packaging and / or the product or the mismatch in the number of packages or particulars, must be immediately notified, control written reserve (specifying the reason for the reserve, eg. “perforated packaging”, “packaging crushed” , etc.) on the carrier’s delivery confirmation. Once signed the courier’s document, the Customer can not make any objection about the appearance of the goods. Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 3 days after delivery.
4.6 – In the case of non-collection within 5 working days of the material in storage at the warehouses of courier because of repeated inability to deliver to the address indicated by the Customer, the order will be sent back at the warehouses of ArtJapanese.com.
5. Right of withdrawal
5.1 – If the Customer is a consumer (ie a person who buys goods for purposes not related to his professional activity, or does the purchase by indicating VAT in the order form), he is entitled to terminate the purchase contract for any reason, without explanation and without any penalty.
5.2 – To exercise this right, the Customer within 14 calendar days of receipt of the goods, must contact Customer service ArtJapanese.com using the contact details on the website informing of its intention to withdraw by an unequivocal statement. In case of withdrawal from the contract will be refunded all payments made in favor of ArtJapanese.com without undue delay and in any event no later than 14 days from the day when we will be informed of the decision to withdraw. These refunds will be made using the same means of payment used for the initial transaction, unless the Customer has expressly agreed otherwise; in any case, it will not incur any fees as a result of such reimbursement. If the Customer decides to be refunded by bank transfer, it will be his cure promptly provide the bank account details on which to obtain reimbursement. The direct cost of returning the goods will be charged to the Customer. The Customer is liable for any diminished value of the property resulting from improper handling of the good. ArtJapanese.com not respond in any way for the damage or theft / loss of goods returned by uninsured shipments.
5.3 – The right of withdrawal is subject to the following conditions: the law applies to product purchased in its entirety; it is not possible withdrawal only on a part of the product; the products must be intact; on its arrival in stock, the product will be examined to assess any damages not caused by transport.
5.4 – The right of withdrawal is lost for lack of the essential integrity of the good, where ArtJapanese.com finds: not diligent use of the good that has compromised the integrity; the product is damaged for causes other than its transport. In case of forfeiture of the right of withdrawal, the goods remain at the headquarters of ArtJapanese.com, available to the Customer for collection at his expense.
6. Guarantees
6.1 – All products sold by ArtJapanese.com are covered by the guarantee provided by law for the trade of antiques.
7. Privacy
7.1 – The personal information requested under the order are collected and processed to meet the expressed demands of the Customer. ArtJapanese.com guarantees its Customers the respect of rules relating to the personal data (for residents of the member states of the European Union pursuant to and for the purposes of the provisions of the Regulation EU 2016/679 of the European Parliament and of the Council of 27 April 2016). Complete information on the website in the “Privacy Policy” section. The data controller is Miwa Websites (個人事業主).
7.2 – The sales contract between the Customer and ArtJapanese.com is concluded in Japan and regulated by Japanese law. For the solution of civil and criminal litigation arising from the conclusion of this sale contract, if the Customer is a consumer, the local jurisdiction is that of the reference court of his town of residence; in all other cases, the local jurisdiction is only the Court of Kyoto.
8. Online dispute resolution for the consumers
8.1 – The consumer residing in Europe must be aware of the fact that the European Commission has set up an online platform that provides an alternative dispute resolution tool. This tool can be used by European consumers to resolve by non-judicial any dispute relating to and / or arising from contracts of sale of goods and services entered on the Internet. Therefore, if you are a European consumer, you can use this platform for the resolution of any dispute rising from the online contract with the owner of this website. The platform is available at the following link (http://ec.europa.eu/consumers/odr/). ArtJapanese.com is available to answer any question submitted by email to the email address info@artjapanese.com.
